Policies & Important Information

Same-Day Certification

All American Heart Association (AHA) certification cards are issued the same day you successfully complete your course. Fast, easy, and reliable!

Deposits & Payments

To reserve your seat, a deposit is required at the time of booking. The remaining balance is due on the day of class.

Please note: Deposits are non-refundable, as spots are limited and preparation is personalized for each student.

Late Arrival Policy

We totally understand that things can come up! That said, if you're running behind, please contact us as soon as possible.

If we don’t hear from you and you're more than 10 minutes late, your appointment may be canceled to stay on schedule for other students.

Attendance Policy

Our classes are limited to registered students only. However, if childcare is an issue, please don’t stress! Let us know in advance, and we’ll do our best to accommodate your child(ren).

We never want childcare to be the reason you miss class—we're happy to work with you!

Rescheduling & Communication

Life happens—we get it! If you need to reschedule, we kindly ask for at least 24 hours' notice whenever possible. Open communication helps us provide the best experience for everyone.

We’re here to support you, so never hesitate to reach out with questions or concerns

Testing Information:

As part of new education methodologies, the AHA has adopted an open-resource policy for exams administered online through an eLearning course and in a classroom-based course. Open resource means that students may use resources as reference while completing the exam. Resources could include the Provider Manual either in printed form or as an eBook on personal devices, any notes the student took during the provider course, the current Handbook of ECC for Healthcare Providers, the current Guidelines Update for CPR and ECC, posters, etc. Open resource does not mean open discussion with other students or the instructor.

Course Delivery:

 Delivered in two formats to meet the needs of students and offer flexibility for instructors. All formats include the same learning objectives and result in the same course completion card.

·       Instructor-led Training Heartsaver classroom courses feature group interaction and hands-on coaching and feedback from an AHA Instructor. Classroom courses may be conducted onsite at the company’s location or at a local training center in your area.

·       Blended Learning Heartsaver blended courses include an online portion and a hands-on portion. The online portion can be completed at work, at home, or wherever you have internet access. The hands-on skills practice and testing session is conducted in-person with an AHA BLS or Heartsaver Instructor.

****The online completion certificate MUST BE IN HAND or EMAILED prior to class.